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Utilize Experienced, Highly Trained Staff:
Many of our staff has received the highest level of training and certification available in our field. They have achieved Certification by the Healthcare
Financial Management Association as a Certified Patient Account Representative. Usually found only in the hospital setting, we believe that the physician practice deserves the same level of sophistication. Our staff is trained to adhere to HlPAA (Health Insurance Portability and Accountability Act) and FDCPA (Fair Debt Collection Practices Act) rules and regulations that govern our processes.
Our staff is consistently monitored for quality and productivity to ensure the highest level of service for your organization.
Maintains Compliance:
Our in-house patient collection process is a systematic program of calls and letters that complies with HIPAA and FDCPA rules and regulations. Also, Medicare and Medicaid require that physician practices follow the same collection process on all patients in order to be in compliance with their reimbursement regulations. |
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