Answering  Statement Calls So You Don’t Have To

We help your billing staff become profit centers.  They need to be free to do jobs that generate revenue. They are not free if you are using them to take patient statement calls. 

How many times do you hear this excuse, “I didn’t get anything done because I was on the phone all day with patients.” Let us eliminate that excuse and free up your staff to do jobs that generate revenue.

We offer a dedicated patient billing inquiry call center.  Our product is called “Resolutions”.  That’s because our main goal is to resolve the patient issue on the first call.

How It Works

• We set up a dedicated toll-free number at our office that goes on your statements and collection letters.
• We also create a HIPAA compliant connection to your billing system.
• We answer all calls in the name of your clinic.
• By working in your billing system, we are able to describe to the patient the reason they have a balance on their account  (copay, deductible, coinsurance, claim denial, secondary not filed, etc.).
• Every interaction we have with the patient is noted in your account so you have a record of it.  And in the near future we will be recording all patient calls.

So as you can see we are not operators taking ringing phones off your hands.  That doesn’t free up anybody.  They send you the messages, you have to read them, look up the account, find the answer then play phone tag with the patient.  This process takes twice as much time.

As for experience, we have been taking clinic statement calls since 1999 and handle 1,000s of call per month for our clients.  Our people know billing and collections, they are not operators in a phone bank.

Almost all major industries outsource their billing calls:  phone companies, credit cards, banks, etc.  The reason they do is because it is cost effective.

Try our QUICK QUOTE feature and let us do a proposal for you, it never hurts to see how much money you are leaving on the table taking patient statement calls.  It will amaze you.