When you are serious about being paid.

Patients sometimes don’t believe their physician practice is really serious about collecting their past due balances.  How you let them know is by sending collection letters.  This combined with collection calls is your most effective tool for being paid.

You don’t want to send all your delinquent accounts to a collection agency because you lose thousands of dollars in revenue you could have collected yourself.  It is a waist to pay a collection agency 25 to 33 percent when you can collect yourself for 5 percent.

How It Works

As with our other services all work is done in your practice management system using the collection module that comes with your software.  You determine which accounts need a collection letter by setting the parameters and guidelines for collections.  The system is then setup to generate a report of patients meeting your parameters.

Example:  Only send collection letters to patients with balances $25 or greater having received two statements on that balance with no payments in the last 30 days.

Next through a HIPAA compliant connection our highly trained staff will review each account to ensure the guidelines are met prior to sending a letter.

How many times do you lose a good patient with good insurance over an ill-timed collection letter?  Our process ensures patient satisfaction by targeting only those who truly require a letter receives one.  Maintaining good patient relations is our goal.

We then use your system to generate letters which are printed and mailed from our office on your letterhead.  We have sophisticated mailing equipment that allows us to process this bulk of mail cheaper than you can do it yourselves.

If your billing system does not show that a letter has been sent, we will note the account as to what type of letter and the amount on the letter so there is a record of this correspondence on the patient account.